Privacy Policy

1. Information We Collect

When you interact with cruisebookingline.com, we may automatically collect or receive:

Automatically Collected

• Call Data: Date, time, duration, call source, referring ad click ID
• Device Information: Browser type, operating system, screen resolution
• IP Address & Location: Approximate geographic location derived from IP
• Referring Source: The ad, keyword, or URL that brought you to this page
• Session Data: Pages viewed, time on site, click behavior

Information You Provide

• Information you share verbally when speaking with a cruise advisor
• Any contact details you choose to provide during a call

2. How We Use Your Information

We use the information we collect to:

• Connect you with licensed third-party travel agencies and cruise booking services
• Track call conversion events for pay-per-call campaign billing and optimization
• Measure advertising performance (Google Ads, Meta Ads) and improve ROI
• Improve website content, design, and user experience
• Comply with applicable legal and regulatory obligations
• Prevent fraud and ensure platform integrity

3. Call Tracking & Analytics

This website uses professional call tracking technology to attribute phone calls to specific advertising campaigns, keywords, and traffic sources.

Call Tracking Platform

We use a third-party call tracking service (such as Ringba, Retreaver, or Invoca) that may:

• Assign a unique tracking phone number to each visitor session
• Record call metadata including duration, time, and source
• Allow our agency partners to record calls for quality assurance (you will be notified before recording begins)

Google Analytics (GA4)

We use Google Analytics 4 to understand how visitors interact with our site. GA4 collects anonymized data about sessions, page views, and events. You may opt out via Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Google Ads Conversion Tracking

We use Google Ads conversion tags to measure when a website visit from a Google Ad results in a phone call. This data is used solely for campaign optimization.

4. Cookies & Tracking Technologies

We use cookies and similar technologies. For full details, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function. Cannot be disabled.
• Analytics Cookies: Google Analytics — used to understand site usage.
• Advertising Cookies: Google Ads, Meta Pixel — used to measure ad-driven call conversions.
• Call Tracking Cookies: Used for Dynamic Number Insertion (DNI) to attribute calls.

You may manage cookie preferences via our consent banner or your browser settings.

5. Third-Party Sharing

We may share your data with the following categories of third parties:

• Call Center Partners: Licensed travel agencies who handle your cruise booking inquiries
• Analytics Providers: Google Analytics (anonymized session data)
• Advertising Platforms: Google Ads, Meta Ads (aggregated conversion events)
• Call Tracking Platforms: Ringba, Retreaver, or Invoca (call metadata)

We may disclose your information if required by law, court order, or government regulation.

6. Your Rights (GDPR / CCPA)

GDPR Rights (EU/EEA Residents)

If you are located in the EU or EEA, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict data processing
• Data portability
• Withdraw consent at any time without affecting prior processing
• Lodge a complaint with your local supervisory authority

CCPA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising privacy rights

To exercise any of these rights, contact us at: privacy@cruisebookingline.com

7. Data Retention

We retain different categories of data for different periods:

• Call Metadata: Up to 24 months for billing reconciliation and legal compliance
• Analytics Data: Up to 14 months (Google Analytics default)
• Cookie Data: Session cookies expire when you close your browser; persistent cookies up to 12 months

You may request earlier deletion by emailing privacy@cruisebookingline.com.

8. Children's Privacy

CruiseBookingLine.com is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@cruisebookingline.com and we will delete it promptly.

9. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Access controls limiting who can view call and analytics data
• Regular security reviews of our third-party service providers

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will place a prominent notice on our website. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

• Email: privacy@cruisebookingline.com
• Phone: +1 (844) 701-3984
• Website: cruisebookingline.com

We aim to respond to all privacy requests within 30 days.